This policy explains how trials, payments, manual renewals, and refunds work for OSHEYY. It should be read together with our Terms of Service. Where this policy and the Terms of Service conflict on billing matters, this policy applies.
1. Free Trial
Every new Site starts with a 3-day free trial, and no payment method is required to begin one. You can explore the Service fully during this period. If you don't subscribe to a paid plan before the trial ends, your Site will be paused or unpublished automatically no charge is made.
2. How Payment and Renewal Work
After the 3-day free trial, you must make the required payment to activate or continue your Site. Payment may include aone-time website setup fee and aservice or subscription fee, as shown on our pricing page at the time of payment.
Payments are made manually and in advance for the applicable service period. OSHEYY does not automatically charge renewal payments. When your trial or paid service period ends, your Shop page becomes blur, you manually make another payment through the available activation or renewal option.
3. No Refunds
All payments made to OSHEYY, including setup fees and service or subscription fees, are final and non-refundable. The 3-day free trial is provided so that you can test and review your website before paying.
After payment, we do not provide refunds, credits, partial refunds, or prorated refunds for unused time, dissatisfaction, a change of mind, or failure to use the Service.
This no-refund policy does not prevent us from correcting a duplicate, incorrect, or unauthorised charge where our investigation confirms that an error occurred, and it does not limit any rights that cannot legally be excluded.
4. No Proration or Unused-Time Credit
We do not prorate fees for partial months, and unused time on a subscription does not carry over, convert to credit, or entitle you to a partial refund whether you cancel, downgrade, pause your Site, or your subscription is terminated. If you cancel mid-period, your Site remains active and published until the end of the billing period you already paid for, and will then be paused.
5. Paused or Unpublished Sites
If your Site is paused (due to trial expiry, cancellation, or a failed renewal payment), your content is retained for a reasonable period in case you choose to resubscribe, but the Site is not publicly accessible while paused. We may permanently delete Site content after an extended period of inactivity, with notice where practicable.
6. Billing Errors
If you believe you were charged in error for example, a duplicate charge or a charge after you had already cancelled please contact us promptly with your account details and transaction reference. We will investigate genuine billing errors, which are treated separately from the no-refund policy above, and correct them where the error is confirmed to be ours or our payment processor's.
7. Changes to Pricing or This Policy
We may update our pricing, plans, or this policy from time to time. Changes to pricing will apply to future billing periods, and we will take reasonable steps to notify active subscribers in advance of a price increase. Continued use of the Service after a change takes effect constitutes acceptance of the updated policy.
8. Contact
Questions about payments or this policy can be sent to osheyyhq@gmail.com or sent to us on WhatsApp.