This policy explains how billing, cancellation, and refunds work for OSHEYY, operated by OSHEYY. It should be read together with our Terms of Service. Where this policy and the Terms of Service conflict on billing matters, this policy applies.
1. Free Trial
Every new Site starts with a 3-day free trial, and no payment method is required to begin one. You can explore the Service fully during this period. If you don't subscribe to a paid plan before the trial ends, your Site will be paused or unpublished automatically — no charge is made.
2. How Billing Works
When you subscribe, you pay a one-time setup fee to activate your Site, plus a recurring monthly subscription fee as shown on our pricing page at the time you subscribe. The subscription fee is billed in advance at the start of each billing period and renews automatically until you cancel.
3. No Refunds
All payments made to OSHEYY — including the one-time setup fee and any subscription payment — are final and non-refundable. This applies in all circumstances, including but not limited to:
- You decide to stop using the Service before a billing period ends;
- You cancel your subscription partway through a billing period;
- Your account is suspended or terminated for violating our Terms of Service;
- You are dissatisfied with the Service or change your mind after payment;
- You made the payment via an Agent on your behalf.
We encourage you to use the free trial fully before subscribing, so you can confirm the Service fits your needs before any payment is made.
4. No Proration or Unused-Time Credit
We do not prorate fees for partial months, and unused time on a subscription does not carry over, convert to credit, or entitle you to a partial refund — whether you cancel, downgrade, pause your Site, or your subscription is terminated. If you cancel mid-period, your Site remains active and published until the end of the billing period you already paid for, and will then be paused.
5. Cancelling Your Subscription
You may cancel your subscription at any time by contacting us directly using the contact details provided on the Service. We aim to process cancellation requests promptly. Cancellation stops future renewal charges but does not refund any amount already paid. Your Site will remain live until the end of the current paid billing period, after which it will be paused.
6. Paused or Unpublished Sites
If your Site is paused (due to trial expiry, cancellation, or a failed renewal payment), your content is retained for a reasonable period in case you choose to resubscribe, but the Site is not publicly accessible while paused. We may permanently delete Site content after an extended period of inactivity, with notice where practicable.
7. Billing Errors
If you believe you were charged in error — for example, a duplicate charge or a charge after you had already cancelled — please contact us promptly with your account details and transaction reference. We will investigate genuine billing errors, which are treated separately from the no-refund policy above, and correct them where the error is confirmed to be ours or our payment processor's.
8. Changes to Pricing or This Policy
We may update our pricing, plans, or this policy from time to time. Changes to pricing will apply to future billing periods, and we will take reasonable steps to notify active subscribers in advance of a price increase. Continued use of the Service after a change takes effect constitutes acceptance of the updated policy.
9. Contact
Questions about billing, cancellations, or this policy can be sent to us via the contact details provided on the Service. This document is a general-purpose draft and has not been reviewed by a licensed Nigerian attorney; we recommend legal review before relying on it for a live, paying customer base.